/* =========================================================
   KLARHEIT PORTAL — Oberfläche
   Baut auf dem Design-System der Website auf (Navy + Teal).
   ========================================================= */
*{margin:0;padding:0;box-sizing:border-box}
:root{
  --brand:#1E2A45; --brand-600:#17223B; --brand-700:#131C30; --brand-400:#5C6B86;
  --accent:#2BB6A8; --accent-dark:#17756C; --tint:#E6F4F1; --tint-2:#F3F6FA;
  --ink:#14171F; --ink-2:#2A2F3A; --muted:#5B6472; --muted-2:#8A93A1;
  --paper:#FFFFFF; --paper-2:#F3F6FA;
  --line:rgba(20,23,31,.10); --line-2:rgba(20,23,31,.16);
  --radius:16px; --radius-sm:11px;
  --shadow-sm:0 2px 8px -3px rgba(20,23,31,.16);
  --shadow:0 20px 44px -26px rgba(20,32,58,.40);
  --ease:cubic-bezier(.2,.8,.2,1);
  --ok:#17756C; --ok-bg:#E6F4F1;
  --warn:#9a6a00; --warn-bg:#fdf3d9;
  --danger:#a3212e; --danger-bg:#fbe6e8;
  --info:#1e3a8a; --info-bg:#e6edfb;
}
html{-webkit-text-size-adjust:100%}
body{font-family:'Inter',system-ui,sans-serif;background:var(--paper-2);color:var(--ink);line-height:1.6;font-size:16px;-webkit-font-smoothing:antialiased;min-height:100vh;display:flex;flex-direction:column;overflow-x:hidden}
img{max-width:100%;display:block}
a{color:inherit;text-decoration:none}
h1,h2,h3,h4{font-family:'Sora',sans-serif;font-weight:700;line-height:1.15;letter-spacing:-.02em;color:var(--ink)}
h1{font-size:clamp(24px,3.4vw,32px)}
h2{font-size:22px}
h3{font-size:18px}
svg{display:block}

/* ---------- App-Header ---------- */
.app-header{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.9);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);border-bottom:1px solid var(--line)}
.app-header-inner{max-width:1120px;margin:0 auto;padding:0 22px;height:66px;display:flex;align-items:center;gap:26px}
.app-logo{display:flex;align-items:center;gap:10px;flex-shrink:0}
.app-logo img{height:32px;width:auto}
.app-logo-tag{font-family:'Sora',sans-serif;font-weight:600;font-size:12px;letter-spacing:.12em;text-transform:uppercase;color:var(--accent-dark);background:var(--tint);padding:3px 9px;border-radius:100px}
.app-nav{display:flex;gap:6px;margin-right:auto}
.app-nav a{font-weight:500;font-size:15px;color:var(--ink-2);padding:8px 14px;border-radius:100px;transition:.2s}
.app-nav a:hover{background:var(--tint-2);color:var(--brand)}
.app-nav a.active{background:var(--brand);color:#fff}
.app-user{display:flex;align-items:center;gap:12px}
.app-user-info{display:flex;flex-direction:column;align-items:flex-end;line-height:1.25}
.app-user-name{font-weight:600;font-size:14px}
.app-user-role{font-size:12px;color:var(--muted)}
.app-icon-btn{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;color:var(--ink-2);border:1px solid var(--line);transition:.2s;background:#fff}
.app-icon-btn:hover{background:var(--brand);color:#fff;border-color:var(--brand)}
.app-icon-btn svg{width:18px;height:18px}

/* ---------- Layout ---------- */
.app-main{flex:1;padding:34px 0 60px}
.app-container{max-width:1120px;margin:0 auto;padding:0 22px}
.app-narrow{max-width:720px}
.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;flex-wrap:wrap;margin-bottom:24px}
.page-head p.sub{color:var(--muted);margin-top:4px}
.breadcrumb{font-size:14px;color:var(--muted);margin-bottom:14px}
.breadcrumb a:hover{color:var(--brand)}

/* ---------- Footer ---------- */
.app-footer{border-top:1px solid var(--line);background:#fff;padding:20px 0;font-size:13.5px;color:var(--muted)}
.app-footer-inner{display:flex;justify-content:space-between;flex-wrap:wrap;gap:10px}
.app-footer-links a{margin-left:18px}
.app-footer-links a:hover{color:var(--brand)}

/* ---------- Karten ---------- */
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm)}
.card-pad{padding:22px 24px}
.card + .card{margin-top:18px}
.card-head{padding:18px 24px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:14px}
.card-head h2,.card-head h3{margin:0}

/* ---------- Buttons ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:9px;padding:12px 22px;border-radius:100px;font-weight:600;font-size:15px;font-family:'Inter',sans-serif;cursor:pointer;border:none;transition:transform .2s var(--ease),background .2s,box-shadow .2s,color .2s,border-color .2s;white-space:nowrap;line-height:1}
.btn svg{width:17px;height:17px}
.btn-primary{background:var(--brand);color:#fff;box-shadow:0 12px 26px -14px rgba(30,42,69,.7)}
.btn-primary:hover{transform:translateY(-1px);background:var(--brand-600)}
.btn-accent{background:var(--accent);color:#06302c;box-shadow:0 12px 26px -14px rgba(43,182,168,.7)}
.btn-accent:hover{transform:translateY(-1px);background:#25a396}
.btn-ghost{background:#fff;border:1.5px solid var(--line-2);color:var(--ink-2)}
.btn-ghost:hover{border-color:var(--brand);color:var(--brand)}
.btn-danger{background:var(--danger-bg);color:var(--danger)}
.btn-danger:hover{background:#f6d3d7}
.btn-sm{padding:8px 15px;font-size:14px}
.btn-block{width:100%}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}

/* ---------- Formulare ---------- */
.field{margin-bottom:17px}
.field label{display:block;font-weight:600;font-size:14.5px;margin-bottom:7px;color:var(--ink-2)}
.field .hint{font-weight:400;color:var(--muted);font-size:13px}
.input,.textarea,.select{width:100%;padding:12px 14px;border:1.5px solid var(--line-2);border-radius:var(--radius-sm);font-family:inherit;font-size:15.5px;color:var(--ink);background:#fff;transition:border-color .2s,box-shadow .2s}
.textarea{resize:vertical;min-height:120px}
.input:focus,.textarea:focus,.select:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px rgba(43,182,168,.18)}
.select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%235B6472' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 13px center;padding-right:40px}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}
@media(max-width:560px){.grid-2{grid-template-columns:1fr}}
.check{display:flex;align-items:flex-start;gap:10px;padding:11px 13px;border:1.5px solid var(--line);border-radius:var(--radius-sm);margin-bottom:8px;cursor:pointer;transition:.15s}
.check:hover{border-color:var(--accent);background:var(--tint-2)}
.check input{margin-top:3px;width:17px;height:17px;accent-color:var(--accent);flex-shrink:0}
.check .co-name{font-weight:600}
.check .co-adr{font-size:13px;color:var(--muted)}

/* ---------- Badges ---------- */
.badge{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;padding:4px 11px;border-radius:100px;line-height:1.3;white-space:nowrap}
.badge::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.85}
.status-offen{background:var(--info-bg);color:var(--info)}
.status-in_bearbeitung{background:var(--warn-bg);color:var(--warn)}
.status-wartet_kunde{background:#efe6fb;color:#5b21b6}
.status-erledigt{background:var(--ok-bg);color:var(--ok)}
.status-geschlossen{background:#eceef1;color:var(--muted)}
.prio-niedrig{background:#eceef1;color:var(--muted)}
.prio-normal{background:var(--info-bg);color:var(--info)}
.prio-hoch{background:var(--warn-bg);color:var(--warn)}
.prio-dringend{background:var(--danger-bg);color:var(--danger)}
.badge.plain::before{display:none}

/* ---------- Tabellen ---------- */
.table-wrap{overflow-x:auto}
table.data{width:100%;border-collapse:collapse;font-size:14.5px}
table.data th{text-align:left;font-family:'Sora',sans-serif;font-weight:600;font-size:12.5px;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);padding:12px 16px;border-bottom:1px solid var(--line)}
table.data td{padding:14px 16px;border-bottom:1px solid var(--line);vertical-align:middle}
table.data tr:last-child td{border-bottom:none}
table.data tbody tr{transition:background .15s}
table.data tbody tr:hover{background:var(--tint-2)}
.row-link{cursor:pointer}
.ref-cell{font-family:'Sora',sans-serif;font-weight:600;color:var(--brand)}
.t-title{font-weight:600;color:var(--ink)}
.t-sub{font-size:13px;color:var(--muted)}

/* ---------- Statistik-Kacheln ---------- */
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:24px}
.stat{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:18px 20px;box-shadow:var(--shadow-sm)}
.stat .num{font-family:'Sora',sans-serif;font-weight:700;font-size:30px;line-height:1;color:var(--brand)}
.stat .lbl{font-size:13.5px;color:var(--muted);margin-top:6px}
.stat.accent .num{color:var(--accent-dark)}
.stat.warn .num{color:var(--warn)}
.stat.danger .num{color:var(--danger)}

/* ---------- Empty State ---------- */
.empty{text-align:center;padding:48px 20px;color:var(--muted)}
.empty svg{width:46px;height:46px;margin:0 auto 14px;color:var(--muted-2)}
.empty h3{color:var(--ink-2);margin-bottom:6px}

/* ---------- Flash ---------- */
.flash{padding:13px 17px;border-radius:var(--radius-sm);margin-bottom:16px;font-size:14.5px;font-weight:500;border:1px solid transparent}
.flash-success{background:var(--ok-bg);color:var(--ok);border-color:rgba(23,117,108,.25)}
.flash-error{background:var(--danger-bg);color:var(--danger);border-color:rgba(163,33,46,.25)}
.flash-info{background:var(--info-bg);color:var(--info);border-color:rgba(30,58,138,.2)}

/* ---------- Reklamations-Detail / Verlauf ---------- */
.detail-grid{display:grid;grid-template-columns:1fr 300px;gap:22px;align-items:start}
@media(max-width:840px){.detail-grid{grid-template-columns:1fr}}
.meta-list{list-style:none;display:grid;gap:14px}
.meta-list li{display:grid;gap:2px}
.meta-list .k{font-size:12.5px;letter-spacing:.03em;text-transform:uppercase;color:var(--muted);font-weight:600}
.meta-list .v{font-size:15px;color:var(--ink)}

.thread{display:grid;gap:16px}
.msg{display:flex;gap:12px}
.msg .ava{width:40px;height:40px;border-radius:50%;flex-shrink:0;display:grid;place-items:center;font-family:'Sora',sans-serif;font-weight:700;font-size:15px;color:#fff;background:var(--brand-400)}
.msg.admin .ava{background:var(--brand)}
.msg.kunde .ava{background:var(--accent);color:#06302c}
.msg-body{flex:1;background:#fff;border:1px solid var(--line);border-radius:14px;border-top-left-radius:4px;padding:13px 16px}
.msg.admin .msg-body{background:var(--tint-2)}
.msg-body.intern{background:var(--warn-bg);border-color:rgba(154,106,0,.25)}
.msg-meta{display:flex;align-items:center;gap:9px;flex-wrap:wrap;font-size:13px;color:var(--muted);margin-bottom:5px}
.msg-meta .who{font-weight:600;color:var(--ink-2)}
.msg-text{white-space:pre-wrap;word-break:break-word}

/* ---------- Anhänge ---------- */
.attach-grid{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}
.attach{display:flex;align-items:center;gap:8px;font-size:13.5px;padding:8px 12px;background:var(--paper-2);border:1px solid var(--line);border-radius:10px;color:var(--ink-2)}
.attach svg{width:16px;height:16px;color:var(--muted)}
.attach:hover{border-color:var(--accent);color:var(--brand)}
.thumb{width:84px;height:84px;border-radius:10px;object-fit:cover;border:1px solid var(--line)}

/* ---------- Login ---------- */
.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:24px;background:
  radial-gradient(1000px 500px at 80% -10%, rgba(43,182,168,.12), transparent 60%),
  linear-gradient(180deg,#fff, var(--paper-2))}
.auth-card{width:100%;max-width:420px;background:#fff;border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow);padding:38px 34px}
.auth-logo{display:flex;justify-content:center;margin-bottom:8px}
.auth-logo img{height:40px}
.auth-card h1{text-align:center;font-size:23px;margin-top:14px}
.auth-card .sub{text-align:center;color:var(--muted);font-size:14.5px;margin:6px 0 26px}
.auth-foot{text-align:center;margin-top:22px;font-size:13.5px;color:var(--muted)}
.auth-foot a{color:var(--brand);font-weight:600}
.pw-row{position:relative}
.pw-toggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);background:none;border:none;cursor:pointer;color:var(--muted);padding:8px}
.pw-toggle:hover{color:var(--brand)}
.pw-toggle svg{width:19px;height:19px}

/* ---------- Utilities ---------- */
.mt-0{margin-top:0}.mt-1{margin-top:10px}.mt-2{margin-top:18px}.mt-3{margin-top:26px}
.mb-2{margin-bottom:18px}
.flex{display:flex;align-items:center;gap:12px}
.flex-between{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}
.gap-sm{gap:8px}
.muted{color:var(--muted)}
.small{font-size:13.5px}
.divider{height:1px;background:var(--line);margin:18px 0;border:0}
.tag-obj{display:inline-flex;align-items:center;gap:6px;font-size:13px;background:var(--tint-2);border:1px solid var(--line);padding:4px 10px;border-radius:100px;color:var(--ink-2)}
.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:18px}
.filters .select,.filters .input{width:auto;min-width:150px;padding:9px 13px;font-size:14px}
.chip-add{display:inline-flex;align-items:center;gap:7px;font-weight:600;font-size:14px;color:var(--accent-dark)}

/* ---------- Foto per Handy (QR) ---------- */
.foto-box{margin-top:12px;padding:16px;border:1px solid var(--line);border-radius:14px;background:var(--tint-2)}
.foto-qr-row{display:flex;gap:18px;align-items:flex-start;flex-wrap:wrap}
.foto-qr-img{width:190px;height:190px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:8px;flex-shrink:0}
.foto-qr-img img,.foto-qr-img canvas{width:100%!important;height:100%!important;display:block}
.foto-qr-side{flex:1;min-width:200px;display:flex;flex-direction:column;gap:6px}
.foto-thumb-wrap{position:relative;display:inline-block;line-height:0}
.foto-remove{position:absolute;top:-7px;right:-7px;width:22px;height:22px;border-radius:50%;border:2px solid #fff;background:var(--danger);color:#fff;font-size:14px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0;box-shadow:0 1px 4px rgba(0,0,0,.3)}
.foto-remove:hover{background:#851a24}
.foto-remove:disabled{opacity:.5;cursor:default}

/* ---------- QR-Codes / Aushänge ---------- */
.qr-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:20px}
.qr-poster{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm);padding:26px 24px;text-align:center;display:flex;flex-direction:column;align-items:center}
.qr-poster-logo{height:34px;width:auto;margin-bottom:16px}
.qr-poster-kicker{font-family:'Sora',sans-serif;font-size:12px;font-weight:600;letter-spacing:.16em;text-transform:uppercase;color:var(--accent-dark);background:var(--tint);padding:4px 12px;border-radius:100px;margin-bottom:12px}
.qr-poster-title{font-size:20px;line-height:1.2;margin-bottom:18px;max-width:22ch}
.qr-poster-code{width:250px;height:250px;padding:12px;background:#fff;border:1px solid var(--line);border-radius:14px;display:flex;align-items:center;justify-content:center}
.qr-poster-code img,.qr-poster-code canvas{width:100%!important;height:100%!important;display:block}
.qr-poster-obj{margin-top:16px;font-size:16px}
.qr-poster-steps{list-style:none;counter-reset:s;margin:18px 0 0;padding:0;text-align:left;max-width:300px}
.qr-poster-steps li{counter-increment:s;position:relative;padding:6px 0 6px 34px;font-size:14.5px;color:var(--ink-2)}
.qr-poster-steps li::before{content:counter(s);position:absolute;left:0;top:5px;width:23px;height:23px;background:var(--brand);color:#fff;border-radius:50%;font-family:'Sora',sans-serif;font-weight:700;font-size:12.5px;display:flex;align-items:center;justify-content:center}
.qr-poster-url{margin-top:18px;font-family:'Sora',sans-serif;font-weight:600;font-size:13.5px;color:var(--brand);word-break:break-all}
.qr-actions{display:flex;gap:8px;flex-wrap:wrap;justify-content:center;margin-top:18px}

@media print{
  .app-header,.app-footer,.no-print,.breadcrumb{display:none!important}
  body{background:#fff}
  .app-main{padding:0}
  .qr-grid{display:block}
  .qr-poster{border:none;box-shadow:none;page-break-after:always;break-after:page;min-height:96vh;justify-content:center;padding:0}
  .qr-poster-title{font-size:26px}
  .qr-poster-code{width:300px;height:300px}
}

/* ---------- Mobil / Smartphone ---------- */
@media(max-width:720px){
  .app-header-inner{height:auto;flex-wrap:wrap;gap:10px 14px;padding:10px 16px}
  .app-nav{order:3;width:100%;margin:0;gap:6px;overflow-x:auto;-webkit-overflow-scrolling:touch;padding-bottom:2px}
  .app-nav a{white-space:nowrap;flex:0 0 auto}
  .app-user{margin-left:auto}
  .app-user-info{display:none}          /* Name aus Platzgründen aus, Icons bleiben */
  .app-main{padding:22px 0 46px}
  .app-container{padding:0 16px}
  .page-head{gap:12px}
  .page-head .btn{width:100%}           /* CTA volle Breite, gut mit Daumen tippbar */
  h1{font-size:23px}
  .stats{grid-template-columns:1fr 1fr}
  .card-pad{padding:18px 16px}
  .card-head{padding:15px 16px}
  .filters{gap:8px}
  .filters .select,.filters .input{min-width:0;flex:1 1 46%}
  .msg .ava{width:34px;height:34px;font-size:13px}
  .thumb{width:72px;height:72px}
  .auth-card{padding:30px 22px}
}
@media(max-width:430px){
  .stats{grid-template-columns:1fr}
  .app-logo img{height:28px}
  .app-logo-tag{display:none}
}